Troubleshooting

Quick solutions to common issues you might encounter while using LQD.

Can't Log In

Problem: Unable to access your LQD account

Solutions:

Check your email and password
- Ensure you're using the correct email address
- Verify your password is typed correctly
- Try typing your password in a text editor first to check for typos
Reset your password
- Click "Forgot Password" on the login page
- Check your email for reset instructions
- Follow the link to create a new password
Clear browser cache
- Clear your browser's cache and cookies
- Try logging in using an incognito/private browser window
- Disable browser extensions that might interfere
Check your internet connection
- Ensure you have a stable internet connection
- Try accessing other websites to confirm connectivity

Account Locked or Suspended

Problem: Receiving "account locked" or "access denied" messages

Solutions:

Contact your manager or admin to check your account status
Verify you're trying to log into the correct organization
Email hi@lqd.rocks for account assistance

Wrong Organization

Problem: Logged in but can't see your restaurant's data

Solutions:

Check if you're in the correct organization
Look for an organization switcher in the top navigation
Confirm the invitation email was for the right restaurant
Contact your manager to verify your account setup

Communication Issues

Not Receiving Notifications

Problem: Missing important announcements and updates

Solutions:

Check notification settings
- Go to your profile settings
- Ensure notifications are enabled
- Check which types of notifications you want to receive
Device settings
- Allow notifications for your web browser
- Check your phone's notification settings for web apps
- Make sure "Do Not Disturb" mode isn't blocking notifications
Internet connection
- Ensure you have a stable internet connection
- Try refreshing the page or app
- Check if you can see new messages in the message wall

Messages Not Posting

Problem: Unable to send announcements or messages

Solutions:

Verify you have permission to post messages (Manager or Admin role)
Check your internet connection
Try refreshing the page and posting again
Ensure your message isn't empty or too long

Team Members Can't See Messages

Problem: Posted messages aren't visible to team members

Solutions:

Ask team members to refresh their browsers
Verify they're logged into the correct organization
Check if the message was posted to the right audience
Ensure team members have active accounts

Problem: Updates to menus aren't being saved

Solutions:

Permission check
- Verify you have menu editing permissions
- Confirm you're assigned as Manager or Admin role
Browser issues
- Try refreshing the page and making changes again
- Clear browser cache and cookies
- Try using a different browser
Connection problems
- Check your internet connection stability
- Ensure you clicked "Save" after making changes
- Try making smaller changes and saving more frequently

86 List Not Updating

Problem: Items marked as 86'd aren't showing as unavailable for team

Solutions:

Ask team members to refresh their apps/browsers
Check if there are connectivity issues
Verify the item was actually marked as 86'd (not just edited)
Ensure team members are looking at the correct menu

Problem: Previously added menu items are no longer visible

Solutions:

Check if the items were accidentally deleted
Verify you're looking in the correct menu section
See if items were moved to a different category
Contact support if items are permanently missing

Onboarding Issues

New Hire Can't Access Onboarding

Problem: New team member can't see their onboarding tasks

Solutions:

Verify the onboarding flow was assigned to them
Check if their account invitation was accepted
Ensure they're logged into the correct organization
Confirm the onboarding flow is active and published

Onboarding Progress Not Saving

Problem: Completed tasks aren't being marked as done

Solutions:

Ensure tasks are being saved after completion
Check internet connection during task completion
Try completing tasks one at a time instead of multiple at once
Refresh the page and check progress again

Missing Onboarding Templates

Problem: Can't find onboarding templates or they're empty

Solutions:

Check if templates were created for your organization
Verify you have permission to access onboarding features
Look in the correct section (Team Onboarding vs Organizations)
Contact support to restore default templates

Manager's Log Problems

Can't Create Log Entries

Problem: Unable to add new entries to the manager's log

Solutions:

Confirm you have Manager or Admin permissions
Check if required fields are properly filled out
Ensure you're using a supported browser
Try creating a shorter entry to test if it's a content length issue

Log Entries Not Visible

Problem: Created log entries aren't showing up

Solutions:

Check if you're looking at the correct date range
Verify filters aren't hiding your entries
Ensure entries were actually saved (look for confirmation)
Try refreshing the page or clearing browser cache

Can't Export Log Data

Problem: Export functionality isn't working

Solutions:

Check if your browser allows downloads
Disable popup blockers temporarily
Try exporting smaller date ranges
Use a different file format (PDF vs Excel)

Mobile and Browser Issues

App Not Loading on Mobile

Problem: LQD won't load or loads slowly on mobile devices

Solutions:

Browser issues
- Try using a different mobile browser
- Clear browser cache and data
- Update your browser to the latest version
Connection problems
- Switch between WiFi and mobile data
- Check your internet speed
- Move to an area with better signal
Device issues
- Restart your mobile device
- Free up storage space
- Close other apps that might be using memory

Features Missing on Mobile

Problem: Some features don't work or appear on mobile

Solutions:

Rotate your device to landscape mode
Zoom out to see if elements are off-screen
Try accessing the full desktop site
Update your mobile browser

Browser Compatibility Issues

Problem: LQD doesn't work properly in your browser

Solutions:

Use a modern browser (Chrome, Firefox, Safari, Edge)
Update your browser to the latest version
Disable extensions that might interfere
Try accessing LQD in incognito/private mode

Performance Issues

Slow Loading Times

Problem: LQD takes a long time to load

Solutions:

Internet connection
- Test your internet speed
- Switch to a more stable connection
- Close other bandwidth-heavy applications
Browser optimization
- Clear browser cache and cookies
- Close unnecessary browser tabs
- Disable heavy browser extensions
Device performance
- Close other applications
- Restart your device
- Check available storage space