Lqd

Frequently Asked Questions

Common questions and answers about LQD

Frequently Asked Questions

Get quick answers to the most common questions about LQD.

General Questions

What is LQD and who is it for?

LQD is a bar and restaurant management app designed to simplify team onboarding, streamline communication, and manage daily operations. It's perfect for managers looking to enhance their team's efficiency and collaboration.

How can LQD help improve team communication?

LQD offers a message wall where staff can stay updated on announcements, shift changes, and daily specials. This helps ensure no important information gets missed.

Does LQD have a feature for managing menu changes?

Yes, LQD allows you to update and manage food and drink menus, including the 86 list, in real-time so your entire team stays in the loop.

Can I track daily events and manager notes in LQD?

Yes, LQD includes a Manager's Log feature where managers can track daily events, staff notes, and important operational updates, ensuring leadership stays aligned.

Is there a feature to help onboard new employees?

Yes, the Flow and Wave plans include a team onboarding feature that simplifies the process of training new hires and assigning roles.

Pricing and Plans

What does the 'Splash' plan offer?

The Splash plan is ideal for small teams, offering core features like menu management and 86 list updates. It supports up to 5 employees and includes online documentation for support.

Is there a limit to how many employees can use LQD?

  • Splash plan: Up to 5 employees
  • Flow plan: Up to 100 employees
  • Wave plan: Unlimited team size

What's the difference between the three plans?

  • Splash: Core features for teams up to 5 people
  • Flow: Advanced features including team onboarding for up to 100 people
  • Wave: All features with unlimited team size and priority support

Technical Questions

What devices does LQD work on?

LQD works on:

  • Web browsers (Chrome, Firefox, Safari, Edge)
  • Mobile devices (iOS and Android)
  • Tablets and laptops
  • All devices with internet access

Do I need to install anything?

LQD is a web-based application, so you can access it through any modern web browser. For the best mobile experience, you can also add it to your home screen as a web app.

Is my data secure?

Yes, LQD uses enterprise-grade security including:

  • Encrypted data transmission
  • Secure cloud storage
  • Regular security audits
  • Compliance with data protection regulations

Does LQD work offline?

LQD requires an internet connection for real-time updates and synchronization. However, some basic information can be viewed offline if temporarily disconnected.

Feature-Specific Questions

How does the 86 list work?

The 86 list tracks items that are temporarily unavailable:

  1. Mark any menu item as "86'd" with a reason
  2. Your entire team gets notified instantly
  3. When the item is available again, restore it with one click
  4. Track patterns of frequently 86'd items for inventory planning

Can I customize onboarding flows for different positions?

Yes! You can create different onboarding workflows for:

  • Servers
  • Bartenders
  • Kitchen staff
  • Managers
  • Custom roles specific to your establishment

How do notifications work?

Team members receive notifications for:

  • Important announcements (via push notification)
  • Menu changes and 86 list updates
  • Schedule changes
  • Onboarding task assignments
  • Manager log entries that affect them

Can I export data from LQD?

Yes, you can export:

  • Menu data (PDF, Excel, CSV formats)
  • Manager log entries
  • Team performance reports
  • Onboarding progress reports

Getting Support

How do I get help if I'm stuck?

  1. Documentation: Check these help docs first
  2. Email Support: Contact hi@lqd.rocks
  3. In-App Help: Use the help section within LQD
  4. Training: Request additional training for your team

How quickly do you respond to support requests?

  • General Questions: Within 24 hours
  • Technical Issues: Within 12 hours
  • Critical Problems: Within 4 hours
  • Wave Plan customers: Priority support with faster response times

Can you help with setup and training?

Absolutely! We offer:

  • Setup assistance: Help getting your account configured
  • Team training: Virtual sessions for your staff
  • Best practices consultation: Tips for maximizing LQD's value
  • Ongoing support: We're here whenever you need help

Account Management

How do I add new team members?

  1. Go to Organizations in the main menu
  2. Click Invite or Add Team Member
  3. Enter their email address
  4. Assign their role (Admin, Manager, or Staff)
  5. They'll receive an invitation email to join

How do I change someone's role or permissions?

  1. Navigate to Organizations
  2. Find the team member in the list
  3. Click Edit or Manage
  4. Update their role and permissions
  5. Save the changes

What if someone leaves our team?

  1. Go to Organizations
  2. Find the departing team member
  3. Click Deactivate or Remove
  4. Their access will be immediately revoked
  5. Their data remains in logs for record-keeping

Can I transfer ownership of our account?

Yes, account ownership can be transferred:

  1. Contact our support team at hi@lqd.rocks
  2. Provide details about the current and new account owner
  3. We'll guide you through the secure transfer process

Troubleshooting

Why can't team members see new announcements?

Check these common issues:

  • Ensure they're logged into the correct organization
  • Verify their notification settings are enabled
  • Check their internet connection
  • Confirm their account is active and properly set up

The 86 list isn't updating for everyone. What's wrong?

This usually happens when:

  • Team members haven't refreshed their app/browser
  • There's a temporary connectivity issue
  • Some users are logged into cached versions
  • Solution: Ask everyone to refresh or log out and back in

Try these steps:

  1. Check your internet connection
  2. Ensure you clicked "Save" after making changes
  3. Verify you have permission to edit menus
  4. Try refreshing the page and making the change again
  5. Contact support if the issue persists

I forgot my password. How do I reset it?

  1. Go to the LQD login page
  2. Click "Forgot Password"
  3. Enter your email address
  4. Check your email for reset instructions
  5. Follow the link to create a new password

Still have questions? Don't hesitate to contact our support team at hi@lqd.rocks. We're here to help!

Manager's Log

Track daily operations, events, and important notes

Troubleshooting

Solutions to common issues and problems

On this page

Frequently Asked QuestionsGeneral QuestionsWhat is LQD and who is it for?How can LQD help improve team communication?Does LQD have a feature for managing menu changes?Can I track daily events and manager notes in LQD?Is there a feature to help onboard new employees?Pricing and PlansWhat does the 'Splash' plan offer?Is there a limit to how many employees can use LQD?What's the difference between the three plans?Technical QuestionsWhat devices does LQD work on?Do I need to install anything?Is my data secure?Does LQD work offline?Feature-Specific QuestionsHow does the 86 list work?Can I customize onboarding flows for different positions?How do notifications work?Can I export data from LQD?Getting SupportHow do I get help if I'm stuck?How quickly do you respond to support requests?Can you help with setup and training?Account ManagementHow do I add new team members?How do I change someone's role or permissions?What if someone leaves our team?Can I transfer ownership of our account?TroubleshootingWhy can't team members see new announcements?The 86 list isn't updating for everyone. What's wrong?Menu changes aren't saving. Help!I forgot my password. How do I reset it?