Frequently Asked Questions
Common questions and answers about LQD
Frequently Asked Questions
Get quick answers to the most common questions about LQD.
General Questions
What is LQD and who is it for?
LQD is a bar and restaurant management app designed to streamline communication and manage daily operations. It's perfect for managers looking to enhance their team's efficiency and collaboration.
How can LQD help improve team communication?
LQD offers a message wall where staff can stay updated on announcements, shift changes, and daily specials. This helps ensure no important information gets missed.
Does LQD have a feature for managing menu changes?
Yes, LQD allows you to update and manage food and drink menus, including the 86 list, in real-time so your entire team stays in the loop.
Can I track daily events and manager notes in LQD?
Yes, LQD includes a Manager's Log feature where managers can track daily events, staff notes, and important operational updates, ensuring leadership stays aligned.
Pricing and Plans
Is there a free plan?
Yes. Without a subscription your organization can browse the classic cocktail library. Team features (menus, 86 list, messages, team members) and support require a paid plan. Every new organization starts with a 14-day Flow trial, no card required.
What does the 'Splash' plan offer?
The Splash plan ($59/month, or $49/month billed yearly) is ideal for small teams, offering menu management, 86 list updates, and team chat. It supports up to 5 employees and includes online documentation for support.
What does the 'Flow' plan offer?
The Flow plan ($195/month, or $175/month billed yearly) adds AI menu import from a photo or PDF, the Manager's Log, email support, and room for up to 100 employees.
Is there a limit to how many employees can use LQD?
- Free: 1 seat
- Splash plan: Up to 5 employees
- Flow plan: Up to 100 employees
- Wave plan: Unlimited team size
When your team reaches the limit, new invitations are blocked until you upgrade from Settings → Plan & billing.
What's the difference between the three plans?
- Free: Classic cocktail library only, no support
- Splash: Core features for teams up to 5 people
- Flow: Advanced features including AI menu import and the Manager's Log for up to 100 people
- Wave: All features with unlimited team size and priority support (contact us)
Technical Questions
What devices does LQD work on?
LQD works on:
- Web browsers (Chrome, Firefox, Safari, Edge)
- Mobile devices (iOS and Android)
- Tablets and laptops
- All devices with internet access
Do I need to install anything?
LQD is a web-based application, so you can access it through any modern web browser. For the best mobile experience, you can also add it to your home screen as a web app.
Is my data secure?
Yes, LQD uses enterprise-grade security including:
- Encrypted data transmission
- Secure cloud storage
- Regular security audits
- Compliance with data protection regulations
Does LQD work offline?
LQD requires an internet connection for real-time updates and synchronization. However, some basic information can be viewed offline if temporarily disconnected.
Feature-Specific Questions
How does the 86 list work?
The 86 list tracks items that are temporarily unavailable:
- Mark any menu item as "86'd" with a reason
- Everyone in your organization with notifications turned on gets a push alert
- When the item is available again, restore it with one click and the team gets a "Back" alert
- Track patterns of frequently 86'd items for inventory planning
How do notifications work?
LQD sends push notifications to each device where a team member has turned them on in Settings → Notifications. Alerts are sent for:
- New messages in public channels, private channels and direct messages
- Items added to or restored from the 86 list
Push is per device. On iPhone and iPad, add LQD to the Home Screen first (iOS 16.4 or later). Use Send test notification in Settings to confirm a device is receiving alerts. Email digests, SMS and quiet hours are not available yet.
Can I export data from LQD?
Yes, you can export:
- Menu data (PDF, Excel, CSV formats)
- Manager log entries
- Team performance reports
Getting Support
How do I get help if I'm stuck?
- Documentation: Check these help docs first
- Email Support: Contact hi@lqd.rocks
- In-App Help: Use the help section within LQD
- Training: Request additional training for your team
How quickly do you respond to support requests?
- Free: No support (documentation only)
- Splash: Online documentation
- Flow: Email support within 24 hours
- Wave Plan customers: Priority support with faster response times
Can you help with setup and training?
Absolutely! We offer:
- Setup assistance: Help getting your account configured
- Team training: Virtual sessions for your staff
- Best practices consultation: Tips for maximizing LQD's value
- Ongoing support: We're here whenever you need help
Account Management
How do I add new team members?
- Go to Organizations in the main menu
- Click Invite or Add Team Member
- Enter their email address
- Assign their role (Admin, Manager, or Staff)
- They'll receive an invitation email to join
How do I change someone's role or permissions?
- Navigate to Organizations
- Find the team member in the list
- Click Edit or Manage
- Update their role and permissions
- Save the changes
What if someone leaves our team?
- Go to Organizations
- Find the departing team member
- Click Deactivate or Remove
- Their access will be immediately revoked
- Their data remains in logs for record-keeping
Can I transfer ownership of our account?
Yes, account ownership can be transferred:
- Contact our support team at hi@lqd.rocks
- Provide details about the current and new account owner
- We'll guide you through the secure transfer process
Troubleshooting
Why aren't team members getting notified about new messages?
Check these common issues:
- Ensure they're logged into the correct organization
- Confirm Push notifications is on in Settings → Notifications on that device, and that the device allows LQD to show notifications
- On iPhone or iPad, confirm they opened LQD from the Home Screen icon
- Have them tap Send test notification to confirm the device receives alerts
- Check their internet connection
- Confirm their account is active and properly set up
The 86 list isn't updating for everyone. What's wrong?
This usually happens when:
- Team members haven't refreshed their app/browser
- There's a temporary connectivity issue
- Some users are logged into cached versions
- Solution: Ask everyone to refresh or log out and back in
Menu changes aren't saving. Help!
Try these steps:
- Check your internet connection
- Ensure you clicked "Save" after making changes
- Verify you have permission to edit menus
- Try refreshing the page and making the change again
- Contact support if the issue persists
I forgot my password. How do I reset it?
- Go to the LQD login page
- Click "Forgot Password"
- Enter your email address
- Check your email for reset instructions
- Follow the link to create a new password
Still have questions? Don't hesitate to contact our support team at hi@lqd.rocks. We're here to help!